Support
All Topics - My Account - Invoice & Order History
- Where can I find my tax invoice? Log in to Zii.com, go to My Account > Order history and locate the order you would like to locate. Your list of tax invoices under that order will be listed there.
- Why am I unable to see my tax invoice after I placed my order? This is because a tax invoice will only be issued upon shipment. Meanwhile, to check your order details, go to My Account > Order history and click on your order.
- Where can I find my order history? You can find your order history in My Account. Orders are displayed from newest to the oldest.
- Why have I received more than one tax invoice for my order? This is because multiple items are delivered in split shipments, when each item is available.
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How do I check if my order is successful?
After submitting your order, a confirmation e-mail will be sent to you. The confirmation e-mail will reflect the following information:
- Items ordered
- Shipping address
- Billing information
- Total amount charged
If you do not receive an order confirmation e-mail within 24 hours of submitting your order, you may contact our Zii Contact Center.
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